Contact Us

Get in touch with AHEAD – Your trusted partner for FDA-certified red light therapy systems. Fill out the form below, and our expert team will respond within 24 hours to assist you with product inquiries, customization requests, or technical support.
Get in touch

Frequently Asked Questions

Red Light Therapy FAQ

Find answers to common questions about our FDA-certified red light therapy panels, including pain relief, body contouring, hair growth, and skin care applications. For additional assistance, contact our support team.

All our red light therapy panels are FDA Registered, CE Registered, RoHS compliant, and FC certified. With 8 years of TUV-verified manufacturing experience, we ensure the highest quality and safety standards for pain relief, body contouring, hair growth, and skin care applications.

We specialize in four main categories: Red Light Therapy for Pain Relief (FDA-certified panels), Body Contouring & Fat Reduction Panels, Hair Growth Helmets & Panels, and Skin Care & Anti-Aging Panels. Each category is designed for specific therapeutic applications and certified for safety and efficacy.

Shipping times vary by destination. For most international orders, delivery typically takes 7-15 business days. We provide tracking information once your order is processed. For expedited shipping options or bulk orders, please contact our sales team for a customized quote.

Yes, we offer customization services for OEM and ODM orders. Our team can work with you to develop custom red light therapy solutions tailored to your specifications, including panel size, wavelength configuration, power output, and design modifications. Minimum order quantities apply for custom orders.

All our FDA-certified red light therapy panels come with a standard 12-month warranty covering manufacturing defects. Extended warranty options are available for bulk orders. Our TUV-verified manufacturing process ensures quality and reliability throughout the product lifecycle.

Yes, we provide comprehensive technical support, installation guidance, and training materials for all our red light therapy systems. Our expert team is available to assist with setup, operation, maintenance, and troubleshooting. We also offer online training sessions for bulk order customers.

Always follow the user manual instructions. Maintain proper distance (typically 6-12 inches from the skin), avoid direct eye exposure, limit session duration as recommended, and consult with healthcare professionals if you have medical conditions or are pregnant. Our FDA-certified panels include comprehensive safety guidelines in the product documentation.

Yes, we offer competitive bulk pricing for clinics, spas, wellness centers, and business customers. Pricing varies based on order quantity and product specifications. Please contact our sales team for a customized quote tailored to your business needs. We also provide dedicated account management for larger orders.